Job Description
**About this opportunity**
We are now looking for an IT Operations Manager, who will be responsible and accountable for IT services and solutions for Ericsson Antennas System in Tlaxcala, Mexico adhering to security & compliance standards.
Ensures IT Solutions rollouts are delivered appropriately to the local circumstances.
Provides escalation point to users and stakeholders.
Ensures new business demands are progressed through the appropriate IT demand process.
Look forward to your joining!
**What you will do**
**IT Infrastructure Operations & User Experience**:
- Responsible for IT Infrastructure Operations (Security, Cost, Stability, Sustainability)
- Adhere to IT standard Incident, Problem, Change & Configuration ways of working
- Ensure Local Support delivers employee experience to agreed levels and, if appropriate, perform supplier management & governance
- Support in change management activities to enable best use of technology.
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