Job Description
Job Title: Hypercare Support SpecialistJob Description
The Hypercare Support Specialist provides dedicated technical support for specialized healthcare devices and related technology initiatives. This role focuses on telephony-based troubleshooting for digital denture and imaging projects, while also handling hands-on hardware activities in a depot environment. You will follow standard operating procedures, support post-install activities, configure Windows systems, and collaborate with vendors to resolve technical issues. The position is based onsite in East Syracuse, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Responsibilities
+ Provide telephony-based technical support for healthcare devices, including digital denture and imaging projects, by diagnosing issues, identifying points of failure, and delivering timely resolutions.
+ Support end users remotely in a help desk or call center environment, using remote tools such as TeamViewer and Bomgar to trou...
The Hypercare Support Specialist provides dedicated technical support for specialized healthcare devices and related technology initiatives. This role focuses on telephony-based troubleshooting for digital denture and imaging projects, while also handling hands-on hardware activities in a depot environment. You will follow standard operating procedures, support post-install activities, configure Windows systems, and collaborate with vendors to resolve technical issues. The position is based onsite in East Syracuse, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Responsibilities
+ Provide telephony-based technical support for healthcare devices, including digital denture and imaging projects, by diagnosing issues, identifying points of failure, and delivering timely resolutions.
+ Support end users remotely in a help desk or call center environment, using remote tools such as TeamViewer and Bomgar to trou...