Hybrid Senior Analyst Role At Nbcuniversal Quebec City

Job Summary

Apply your technical expertise as a Senior Analyst at NBCUniversal in a hybrid setting. Strengthen service operations through advanced troubleshooting and customer‑focused support solutions. In this crucial role within Enterprise IT Operations, you will enhance end-to-end service delivery while reporting to the Senior Manager of Hub Sites.

Key Responsibilities

• Provide advanced deskside support and manage user accounts.
• Handle deskside and remote user support independently.
• Provision user resources and manage licenses.
• Configure tasks across various IT platforms.
• Document processes and task execution precisely.
• Collaborate with teams to streamline workflows and contribute to continuous improvement initiatives.

Requirements

• Solid IT support experience with troubleshooting skills.
• Familiarity with enterprise tools like Active Directory and Microsoft 365.
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