Hybrid Operational Controls Analyst - Healthcare QA

Novartis México is seeking an Operational Controls Analyst to monitor compliance within patient support programs and ensure privacy and data handling standards are met. You will score interactions, report adverse events, and support coaching and remediation through established systems.

The role emphasizes calibration, trend analysis, and delivering clear observations to leaders, with a hybrid work arrangement in Mexico City. Strong communication and bilingual English/Spanish skills are valued.