HYBRID Online Banking Specialist

Description

•Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.

•Provide a high level of customer service to all online banking end users.

• Provide support to online banking call volume for the customer service center

• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.

• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.

• Process new online account set-ups and perform ongoing maintenance to existing online accounts.

• May be required to assist other areas of the call center on an as-needed basis.

Skills

Customer service,

Excel/ data entry,

Problem solver,

Written communication,

Verbal communication,

Phone skills,

E...