Hybrid End User Support Analyst Role
G
Graymont Limited
📍 brossard, montérégie, Canada
Job Description
Join Graymont as an End User Support Analyst in Brossard, QC, in a hybrid work environment. Deliver efficient technical support while enhancing the performance of centralized and distributed systems.
This full-time role entails supporting end users in a primarily Microsoft Windows-based setup. With at least five years of experience, you will collaborate with a global team to solve technical issues swiftly, ensuring high user satisfaction through your courteous assistance.
Key Responsibilities:
• Deploy and support desktops, laptops, and peripherals
• Assist users with Microsoft 365 and other software
• Diagnose and document hardware/software issues
• Manage tickets using ServiceNow to track incidents
• Create and update IS support documentation
Requirements:
• Degree or diploma in IT or related discipline
• Five years of experience in end-user desktop support
• Solid experience with Microsoft Windows and M365
• Knowledge of Active Directory and endpo...
This full-time role entails supporting end users in a primarily Microsoft Windows-based setup. With at least five years of experience, you will collaborate with a global team to solve technical issues swiftly, ensuring high user satisfaction through your courteous assistance.
Key Responsibilities:
• Deploy and support desktops, laptops, and peripherals
• Assist users with Microsoft 365 and other software
• Diagnose and document hardware/software issues
• Manage tickets using ServiceNow to track incidents
• Create and update IS support documentation
Requirements:
• Degree or diploma in IT or related discipline
• Five years of experience in end-user desktop support
• Solid experience with Microsoft Windows and M365
• Knowledge of Active Directory and endpo...