Hybrid Customer Experience Consultant — Impact & Growth

Kyndryl in Bogotá is seeking a Customer Experience Consultant to shape how customers experience products, services, and digital interactions by translating human insights into actionable experience strategies. You will lead experience-driven problem solving from discovery through execution, ensuring customer needs are clearly understood, prioritized, and embedded into future-state solutions.

This role balances research, strategy, and collaboration, with clear ownership of experience outcomes