Hybrid Contact Center WFM Manager Data-Driven Forecasting

The Nielsen Company in Mexico is seeking a Contact Center Workforce Management Manager to lead telephoning systems and the team responsible for call center recruitment across regions. You will own capacity planning, staffing models, and the on‑time delivery of reports and analyses.

The role requires strong English, prior people management experience, and a proven track record in call center operations. You will collaborate with cross‑functional teams, manage vendor relationships, and drive