Job Description
The HR Services Associate delivers front-line HR support across the employee lifecycle, resolving the majority of inquiries at Tier 1 and escalating to Tier 2/Tier 3 when required with complete documentation. In this role, special attention is given to caring for each employee’s experience, ensuring that interactions are handled with empathy, respect, and professionalism to foster a positive workplace environment. The role provides multi-channel support (portal, live chat, email, Teams meetings), maintains high data integrity in ServiceNow and Oracle HCM, and contributes to quality assurance, knowledge management, and continuous improvement across Global People Services.
+ Case Management & Resolution: Manage and resolve askHR cases across all channels, closing most at Tier 1 per SLAs. Accurately document and categorize cases, attach evidence, and escalate to Tier 2 only when necessary with complete context. Process Oracle employee demographic changes and validate documentatio...
+ Case Management & Resolution: Manage and resolve askHR cases across all channels, closing most at Tier 1 per SLAs. Accurately document and categorize cases, attach evidence, and escalate to Tier 2 only when necessary with complete context. Process Oracle employee demographic changes and validate documentatio...