HR Helpdesk / HR Administrator (Junior Consultant)

Position Description:

Your main responsibilities as Consultant – Junior Consultant are as follows:
Key Responsibilities 

. Function as the First point of contact for cases raised by the partners and/or managers via call or HR Service Center.
. Answer phone calls received in English and/or assigned supported language.
. Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
. Assist, where possible, in resolving HR related queries from partners /managers/non partners.
. Provide a positive image of CGI through his/her role.
. Deliver GBS H2R services on the assigned agreed processes to CGI partners around the world.
. Participate in all assigned GBS H2R projects and activities ensuring successful performance with GBS H2R Management.
. Ensure that set objectives are met as defined on the agreed performance metrics.
. Gather relevant detailed information regarding the que...