Job Description
We have an outstanding Contract position for anHR Customer Advisorto join a leading Company located in theCharlotte, NCsurrounding area.
**US Citizenship is required.**
Responsibilities :
+ Case Management:
+ Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues
+ Ensure prompt and accurate resolution of cases, with a focus on answering the initial inquiry and providing the potential next steps that may follow their inquiry; employee satisfaction with the experience we provide is our primary goal
+ Live Employee Chat & Phone Inquiries:
+ Engage with employees through live chat or phone, providing timely and effective support and resolving issues in a professional and courteous manner
+ Process Improvement:
+ Identify opportunities for process improvement and contribute to the development of solu...
**US Citizenship is required.**
Responsibilities :
+ Case Management:
+ Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues
+ Ensure prompt and accurate resolution of cases, with a focus on answering the initial inquiry and providing the potential next steps that may follow their inquiry; employee satisfaction with the experience we provide is our primary goal
+ Live Employee Chat & Phone Inquiries:
+ Engage with employees through live chat or phone, providing timely and effective support and resolving issues in a professional and courteous manner
+ Process Improvement:
+ Identify opportunities for process improvement and contribute to the development of solu...