Job Description
We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.Key Responsibilities
- Manage a patch of properties, delivering effective tenancy and neighbourhood management services.
- Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.
- Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.
- Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant...