Job Description
Reports To: Rooms Division Manager / General Manager
Job Purpose
To lead and manage all housekeeping operations across guest rooms, public areas, laundry, and back-of-house facilities, ensuring the highest standards of cleanliness, presentation, hygiene, safety, and guest satisfaction while maintaining departmental productivity, staffing efficiency, and budget controls.
Key Responsibilities
- Manage day-to-day housekeeping operations across guestrooms, public areas, and laundry.
- Ensure rooms and facilities meet established cleanliness and quality standards.
- Conduct regular inspections and implement corrective actions where necessary.
- Supervise, train, and develop housekeeping staff.
- Prepare duty rosters and ensure adequate staffing levels.
- Manage housekeeping inventories, supplies, amenities, and linen control.
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