Job Description
JOB DESCRIPTION Executive / Senior Executive – Hotel Training Company: Udaan Hotels & Resorts Location: North East India (Extensive Travel Required) Designation: Executive / Senior Executive About the Role Udaan Hotels & Resorts is seeking a dynamic and passionate Hotel Trainer to enhance service standards, operational efficiency, and employee development across all properties. This role requires extensive travel across our hotels in Gangtok, Darjeeling, Lachung, Pelling, and Siliguri to train teams, conduct audits, and ensure consistent guest experience standards. Key Responsibilities Conduct induction, orientation, refresher, and on-the-job training for hotel employees across properties. Train teams on Standard Operating Procedures (SOPs), service standards, grooming, guest handling, upselling, and complaint management . Conduct operational, hygiene, and service quality audits to ensure compliance with brand standards. Identify skill gaps , implement development plans, and coach empl...