Hotel Reservation Agent - Cebu City

Hotel Reservation Agent

Cebu City (Onsite)

Job Description

We are looking for a Hotel Reservation Agent to assist guests with booking inquiries, reservation changes, cancellations, and general hotel-related concerns. The role requires excellent communication skills, attention to detail, and a customer‑first mindset to ensure a smooth and positive guest experience.

Job Responsibilities

• Handle hotel reservation inquiries via phone, chat, or email
• Assist guests with booking, modification, and cancellation requests
• Provide accurate information about hotel rates, amenities, policies, and availability
• Document customer interactions and reservation details accurately in the system
• Escalate complex concerns or complaints to the appropriate team
• Meet quality assurance and customer satisfaction standards

Schedule & Training

• Shifting schedules, including nigh...