Job Description
Reception is the bookend of the Wakefield Mill experience. You are the first person who greets each guest with a warm smile and “Hello” as if they were a friend or family member, and you check the guests out at the end of their stay wishing them well as they leave.
Mission
- Keep records of available rooms, reservations, and rented rooms
- Register clients in the arrivals register and assign them rooms
- Respond to inquiries about hotel services and room availability, in person, by email or by phone
- Provide information about services in the community and respond to customer complaints
- Compile and verify daily registers, customer accounts, cash statements, and supporting documents using manual or computerized systems
- Present the bills to customers leaving the hotel and collect the amounts due
Requirements
- The knowledge of English is necessary as most of our customers are English‑spe...