Job Description
Responsibilities
- Welcome, assist and direct guests correctly in a friendly and polite way
- Provide high quality customer service at all times
- Check the guests in / out, take payments
- Manage telephones, emails and reservations in a prompt and professional manner
- Ensure that all correspondence are recorded and filed accurately
- Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
- Reviewing guest special requests and ensure that they are met or exceeded
- Handle problems that arise in an effective professional manner
- Working with all hotel departments to ensure guest expectations met or exceeded.
Person Specification Essential
- Experience of managing customer relations face to face and via phone
- High level of spoken and written English
- Customer Service Skills e.g. face to face, telephone, email...