Job Description
Key Responsibilities
- Serve as a professional role model with a positive attitude.
- Maintain professional communication with all superiors across Business Units (BU), Head Office (HO), and other stakeholders.
- Lead and manage the hotel operations team to ensure efficient day-to-day operations.
- Ensure smooth coordination across all operational departments.
- Understand and implement revenue management and yield management strategies.
- Drive quality standards and deliver results-oriented performance.
- Ensure excellent service delivery to provide a genuine guest experience.
- Identify training needs, develop training plans, and deliver training for Team Leaders and subordinates.
- Analyze Profit & Loss (P&L) performance and manage Cost of Goods Sold (COGS) effectively.
- Demonstrate integrity and the ability to work under pressure.
- Prepare accurate hotel reports, business analyses, and operat...