Hotel General Manager

Key Responsibilities

• Operational Oversight: Manage daily hotel operations, including room bookings, guest services, housekeeping, and maintenance to ensure guest satisfaction and operational efficiency.
• Staff Management: Recruit, train, and supervise staff across various departments, ensuring high performance and adherence to hotel standards.
• Financial Management: Develop and implement business strategies to achieve financial goals, including setting room rates, budgeting, and forecasting revenue and expenses.
• Customer Service: Handle customer complaints and queries, ensuring a high level of guest satisfaction and addressing any issues promptly.
• Quality Control: Maintain high standards of cleanliness, presentation, and service delivery throughout the hotel.
• Health and Safety: Ensure compliance with health and safety legislation and licensing laws.
• Strategic Planning: Plan and direct hotel operatio...