Job Description
Key Responsibilities
Guest Experience & Communication
Manage all guest communication across the booking lifecycle (pre-arrival, check-in, during stay, and check-out)
Provide clear, timely, and professional responses to guest queries
Coordinate smooth check-in and check-out processes
Booking & System Management
Maintain Hostaway calendar and reservation accuracy, including:
Monitoring new bookings, amendments, cancellations, and gaps
Flagging inconsistencies or risks to the team
Manage guest access and verification workflows:
My Estate Life code generation
SuperSight follow-ups
Operations Coordination
Coordinate guest requests with internal operations and cleaning teams
Monitor visitor access and ensure compliance with estate/property rul...