Job Description
**Key Responsibilities**
**Guest Reception & Service**
Greet all guests warmly and professionally upon arrival.
Escort guests to their tables and present menus.
Maintain an organized seating chart and manage table rotation to support service efficiency.
Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.
Handle guest concerns or complaints politely and escalate when necessary.
**Reservations & Coordination**
Answer phone calls and manage restaurant reservations using the designated system.
Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.
Monitor waitlists and update guests with accurate waiting times.
Communicate effectively with servers, kitchen staff, and management to optimize seating flow.
**Operational Support**
Maintain cleanliness and organization of the hostess desk and ...
**Guest Reception & Service**
Greet all guests warmly and professionally upon arrival.
Escort guests to their tables and present menus.
Maintain an organized seating chart and manage table rotation to support service efficiency.
Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.
Handle guest concerns or complaints politely and escalate when necessary.
**Reservations & Coordination**
Answer phone calls and manage restaurant reservations using the designated system.
Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.
Monitor waitlists and update guests with accurate waiting times.
Communicate effectively with servers, kitchen staff, and management to optimize seating flow.
**Operational Support**
Maintain cleanliness and organization of the hostess desk and ...