Helpdesk /VNOC Engineer (Audio Visual)

Job Description

Looking to move your AV career away from being on-site every day?

We're recruiting for a Helpdesk / VNOC Engineer to join a global AV support operation, providing remote technical support for enterprise audiovisual systems around the world.

This is an excellent opportunity for either:

An experienced AV Helpdesk or VNOC Engineer, or
An AV Technician looking to progress into a remote technical support role.

Please note: This position operates on a 24/7 rotating shift pattern, which is a non-negotiable requirement.

The Role

You'll become part of a specialist remote support team responsible for keeping mission-critical AV and Unified Communications systems operational for global customers.

Your day-to-day responsibilities will include:

Providing first-line remote technical support
Diagnosing and resolving AV faults remotely
Escalating issues to field engineers where required...

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