Helpdesk Technician

Position Description

(1) Responsibilities:

(2) Ensures compliance with policies and procedures for systems, documentation, and assists with submission of Requirements Change Request (RCR) and Requirements Documents (RD) through outside agencies for processing and approval on time-sensitive projects

(3) Initiates, processes, and closes trouble tickets during exercises and takes corrective actions when required.

(4) Reviews all program documentation and ensures compliance with hardware and software system configuration management policies.

(5) Coordinates the identification, resolution, and corrective action of hardware and software problems.

(6) Provides 24-hour cove...