Job Description
Job Description
Details:Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job Requirements Details: Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus.
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