Helpdesk Technician I
F
Franklin Pierce University
📍 Rindge, NH, United States
Job Description
Position Summary:
The Helpdesk Technician I provides frontline support on a variety of information technology, telecommunications, and computer use inquiries. This role identifies, researches, and resolves common technical problems; responds to phone and email requests for support; and documents issues to ensure timely resolution. The Technician escalates more complex issues to Tier 2 and coordinates with field technicians when on-site support is needed nearby. This is an entry-level role with full training provided by our internal team — no prior helpdesk experience is required, just strong customer service instincts and a willingness to learn.
Job Responsibilities and Essential Functions of the Position:
+ Answer incoming calls and respond to email inquiries, providing frontline troubleshooting for software, hardware, and general computer use issues.
+ Create, triage, and route support tickets to the correct queue or technician based on ...
The Helpdesk Technician I provides frontline support on a variety of information technology, telecommunications, and computer use inquiries. This role identifies, researches, and resolves common technical problems; responds to phone and email requests for support; and documents issues to ensure timely resolution. The Technician escalates more complex issues to Tier 2 and coordinates with field technicians when on-site support is needed nearby. This is an entry-level role with full training provided by our internal team — no prior helpdesk experience is required, just strong customer service instincts and a willingness to learn.
Job Responsibilities and Essential Functions of the Position:
+ Answer incoming calls and respond to email inquiries, providing frontline troubleshooting for software, hardware, and general computer use issues.
+ Create, triage, and route support tickets to the correct queue or technician based on ...