Helpdesk Team Manager

Arcus FM

📍 Cirencester, England, United Kingdom

FULL_TIME Operations Specialties Managers

Job Description

Why Join Us

We are now seeking for a Team Manager to join us on a permanent basis at our Cirencester site.

Leading a team of colleagues to provide front line support for our customer. Managing individual performance and being part of a wider management team.


What You'll Be Doing

  • Supervise and manage the effective receipt, processing, and scheduling of both reactive and planned maintenance work orders.
  • Act as an escalation point, reporting to the Operations Manager and deputising when required.
  • Lead weekly team huddles and provide feedback to the Management Team on actions and outcomes.
  • Work with Senior Management to ensure effective handovers between shifts, delivering a consistent and seamless service.
  • Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
  • Support Heads of Department in identify...
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