Job Description
Top Skills Details
-Desktop support
-IT Support (Windows 10 / 11 Administration)
Description
• Provides Level 1/Help Desk support to end users for Automated Utility Design and Esri Suite of tools, helping users to navigate and troubleshoot software issues, new/unfamiliar processes, and tools.
• Facilitates the interaction between clients and technology providers (internal and external), working closely with technical resources and System Administrators as needed to troubleshoot problems determine solutions.
• Reports and tracks incidents and enhancement requests.
• Support training and testing efforts leading up to implantation, as well as changes and releases post go-live.
• Document + update business processes and procedures.
The Application Support Analyst provides Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications. This role serves as the primary point of contact for end users, assisting with software troubleshooting,...
-Desktop support
-IT Support (Windows 10 / 11 Administration)
Description
• Provides Level 1/Help Desk support to end users for Automated Utility Design and Esri Suite of tools, helping users to navigate and troubleshoot software issues, new/unfamiliar processes, and tools.
• Facilitates the interaction between clients and technology providers (internal and external), working closely with technical resources and System Administrators as needed to troubleshoot problems determine solutions.
• Reports and tracks incidents and enhancement requests.
• Support training and testing efforts leading up to implantation, as well as changes and releases post go-live.
• Document + update business processes and procedures.
The Application Support Analyst provides Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications. This role serves as the primary point of contact for end users, assisting with software troubleshooting,...