Helpdesk Support Officer Level 1

ICT HELPDESK SUPPORT OFFICER - LEVEL 1

Paxus is currently partnering with a large Queensland Government organisation to recruit an ICT Helpdesk Support Officer Level 1 for a long term contract opportunity based in Brisbane CBD.

This role sits within a busy ICT Service Centre environment and will see you providing first level application support to a large user base, resolving incidents, managing service requests and delivering exceptional customer service.

RESPONSIBILITIES

• Provide Level 1 application support and incident resolution
• Log, triage and manage support requests through to resolution or escalation
• Troubleshoot application, software and basic ICT issues
• Maintain accurate records and update support documentation
• Communicate effectively with users and stakeholders regarding issue status and outcomes
• Contribute to knowledge base articles and c...