Helpdesk Support Level1 (Remote)

About the job Helpdesk Support Level1 (Remote)

About Company (Work from home Position)

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.

Objectives of this role

• Provide quick and effective assistance with information technology systems
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to customers questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues t...