Helpdesk Senior Analyst

Helpdesk Senior Analyst – Guadalajara, Jalisco (MX)

Job responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end‑users for various IT devices, applications, or processes.
• Record, update, and promptly escalates support issues to the next level.
• Support all IT onboarding activities for end‑users.
• Collaborate with internal IT teams on system testing, integration, and maintenance.
• Discover, assess, and recommend new IT business tools to support business users and the internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willingness to learn and grow across other IT business areas.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts with week offs and work‑from‑office ...