Helpdesk Coordinator
B
Branta Recruitment Ltd
📍 Shotton, Northumberland, Northumberland, United Kingdom
Job Description
We are seeking a proactive Helpdesk Co-ordinator to act as the central dispatch anchor for our busy Facilities Management team. You will handle end-to-end work orders for all commercial building maintenance, asset repairs, and compliance issues.
Mandatory Requirement: You must have direct, practical experience utilizing CAFM software (e.g., Joblogic, Maximo, Concept, Planon) to log, track, and close maintenance tasks.
Key Responsibilities
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CAFM System Administration: Take daily ownership of the CAFM platform—inputting reactive requests, updating asset logs, and tracking Planned Preventative Maintenance (PPM) cycles.
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Work Order Allocation: Triage incoming client maintenance faults, determine priority levels, and allocate tasks to engineers with the correct mechanical or electrical skillsets.
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SLA & Performance Tracking: Run daily service reports to monitor outstanding jobs, tracking mobile engineer prog...
Mandatory Requirement: You must have direct, practical experience utilizing CAFM software (e.g., Joblogic, Maximo, Concept, Planon) to log, track, and close maintenance tasks.
Key Responsibilities
*
CAFM System Administration: Take daily ownership of the CAFM platform—inputting reactive requests, updating asset logs, and tracking Planned Preventative Maintenance (PPM) cycles.
*
Work Order Allocation: Triage incoming client maintenance faults, determine priority levels, and allocate tasks to engineers with the correct mechanical or electrical skillsets.
*
SLA & Performance Tracking: Run daily service reports to monitor outstanding jobs, tracking mobile engineer prog...