Job Description
Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 20 hours per week. On offer is a salary banding of £14,664 - £15,392, dependant upon skills and experience as well as benefits package.
Please note before applying – the hours of work are 17:00-22:00 (Thu to Sun).
What will you deliver?
- Answer calls for a growing multi contract fast paced Helpdesk.
- Live Call logging on Internal CAFM systems.
- Assigning and Dispatching to various resources via multiple channels.
- Work to Service Level Agreements preventing financial penalties to the business.
- Issue reports to Internal and external clients/Customers using in-house system.
- Pro‑actively Monitor and Chase work Orders to completion within the required SLA.
- First line support for our electric vehicle charging (GeniePoint) customers.
- Action requests via va...