Job Description
Req ID: 358058
We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Detailed roles and responsibilities:
• Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions over an incoming call /Chat / Email.
Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
• Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software.
• Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required....