Helpdesk Analyst I - (Kansas City)
T
TEKsystems
📍 Kansas City, MO, United States
Job Description
Description
Description:
Job Description -
• Become part of the greater IT Support organization as a member of the Tier I IT Support Team.
• IT tickets at a Tier I level to ensure timely resolution or escalation.
• Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines.
• Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed.
• Must consistently provide a positive customer service experience whether in-person, teams messaging or telephone calls with Segra employees.
• Have excellent customer service skills.
• Highly skilled in time management often handling multiple tickets, emails, IMs and in-person interactions.
• Should be able to blend in and adapt to a relatively ever-shifting corporate IT landscape.
• Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
• Work in the KC MO office to help resolve in-p...
Description:
Job Description -
• Become part of the greater IT Support organization as a member of the Tier I IT Support Team.
• IT tickets at a Tier I level to ensure timely resolution or escalation.
• Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines.
• Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed.
• Must consistently provide a positive customer service experience whether in-person, teams messaging or telephone calls with Segra employees.
• Have excellent customer service skills.
• Highly skilled in time management often handling multiple tickets, emails, IMs and in-person interactions.
• Should be able to blend in and adapt to a relatively ever-shifting corporate IT landscape.
• Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
• Work in the KC MO office to help resolve in-p...