Helpdesk Agent - (Pretoria) July 2026
Confidential
📍 South-Africa, gauteng, South-Africa
Job Description
The Technical Support Agent provides friendly and efficient first‑line support, as well as core advanced customer support through troubleshooting and timely first call resolution. The role covers customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to hardware such as wireless routers or access points, and occasionally VOIP.
Support is delivered in person and via various communication channels including telephone, WhatsApp, Webchat, remote‑desktop, Route This and e‑mail. Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday between 7:00 AM and 10:00 PM.
Shift Schedule
Monday to Friday (weekly shift rotation):
- Shift 1: 7:00 AM – 4:00 PM
- Shift 2: 8:00 AM – 4:30 PM
- Shift 3: 8:00 AM – 4:30 PM
- Shift 4: 1:00 PM – 10:00 PM
Weekend (rotational, every second weekend):
- Shift 1: 7:00 AM...