Job Description
Helpdesk Coordinator
Location: Winsford
Hours: 9:00 AM – 5:00 PM
Rate: £13.85 PAYE
Contract: 3+ Months (Temp to Perm Opportunity)
Hybrid Working: 3 days in the office, 2 days from home
Our client is a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment.
Key Responsibilities
- Answering incoming calls and emails from clients, subcontractors and engineers
- Logging and managing maintenance jobs accurately via the helpdesk system
- Liaising with engineers, subcontractors, and suppliers
- Raising, sending, and following up on quotes
- Providing updates to clients and managing job progression from start to finish
- Escalating urgent or overdue issues appropriately...