Helpdesk administrator
South African National Blood Service
📍 roodepoort, gauteng, South-Africa
Job Description
Job category: Admin, Office Support and Services
Location: Roodepoort
Contract: Permanent
Business Unit: Constantia Kloof
Remuneration: R 367,633.00
EE position: No Introduction
Performs and administers the first line support on the Service Management System (Service Desk) and ensures ICT service delivery by expediting Service Desk calls, adhering to SLA’s and ensuring customer service delivery.
Key Performance Areas Perform the First Line Support on the Service Desk System to expedite Calls According to agreed SLA's. Administer the Service Desk System effectively and efficiently. Develop and Build Good Customer Relationship by Providing ongoing Support and Resolution of Queries. Administer User Accounts. Analytical thinking and attention to detail Problem solving Planning, organising and Monitoring Judgement and decision-making Ethical Behaviour Resilience and Stress Management Drive and Belief in the Cause Flexibility ...