Help Desk/Desktop Support Analyst
R
Robert Half Technology
📍 Wappingers Falls, NY, United States
Job Description
Description
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion.
Responsibilities:
• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.
• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.
• Set up, configure, and maintain end-user devices, business applications, and ...
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion.
Responsibilities:
• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.
• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.
• Set up, configure, and maintain end-user devices, business applications, and ...