Help Desk/Desktop Support Analyst
R
Robert Half Technology
📍 Tonawanda, NY, United States
Job Description
Description We are looking for a hands-on Help Desk/Desktop Support Analyst to join our team in Tonawanda, New York. This contract-to-permanent opportunity is well suited for an experienced IT support specialist who can resolve advanced technical issues, strengthen day-to-day support operations, and build strong relationships with end users. The person in this role will contribute as a senior technical resource while also helping elevate team performance through guidance and process improvement. This position offers a clear path toward future leadership growth for someone who brings initiative, sound judgment, and a service-focused mindset.
Responsibilities:
• Act as a higher-level resource for complicated incidents and service requests that require deeper technical analysis and resolution.
• Deliver Tier 2 and Tier 3 support for end-user devices, operating systems, business applications, and core workplace technology.
• Diagnose and resolve issues involving Windows d...
Responsibilities:
• Act as a higher-level resource for complicated incidents and service requests that require deeper technical analysis and resolution.
• Deliver Tier 2 and Tier 3 support for end-user devices, operating systems, business applications, and core workplace technology.
• Diagnose and resolve issues involving Windows d...