Help Desk/Desktop Support Analyst
R
Robert Half Technology
📍 Exeter, NH, United States
Job Description
Description
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.
Key Responsibilities
+ Manage and resolve end-user support requests through a ticketing system.
+ Troubleshoot hardware, software, and connectivity issues.
+ Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.
+ Support users across on-premises and hybrid cloud environments.
+ Document issues, resolutions, and support procedures.
Requirements
3+ years of IT support, help desk, or systems support experience.
Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.
Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshootin...
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.
Key Responsibilities
+ Manage and resolve end-user support requests through a ticketing system.
+ Troubleshoot hardware, software, and connectivity issues.
+ Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.
+ Support users across on-premises and hybrid cloud environments.
+ Document issues, resolutions, and support procedures.
Requirements
3+ years of IT support, help desk, or systems support experience.
Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.
Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshootin...