Help Desk Tier II Analyst
R
Robert Half Technology
📍 Valencia, CA, United States
Job Description
Description
We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite.
** This role is 3 days onsite in Valencia, CA **
Key Responsibilities
+ Provide Tier II technical support for desktop, laptop, application, and mobile device issues.
+ Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.
+ Support Microsoft Windows 11 environments and related technologies.
+ Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.
We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite.
** This role is 3 days onsite in Valencia, CA **
Key Responsibilities
+ Provide Tier II technical support for desktop, laptop, application, and mobile device issues.
+ Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.
+ Support Microsoft Windows 11 environments and related technologies.
+ Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.