Help Desk Technician

Role:

To ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Responsibilities:

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, i...