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Help Desk Support Tier 3

Zachary Piper

📍 Washington, District of Columbia, United States

Full-time Computer Occupations
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Job Description

Zachary Piper Solutions is seeking a Help Desk Specialist Tier 3 (Top Secret/Q) to join a NNSA Program located in Washington, DCthrough % full onsite presence. The Help Desk Specialist Tier 3 (Top Secret/Q) will bring advanced IT troubleshooting skills to support the NOE NNDA by resolving complex technical issues, supervising help desk operations, and collaborating with engineering teams to maintain secure & efficient IT infrastructure.

Responsibilities of the Help Desk Specialist Tier 3 (Top Secret/Q) include:

  • Resolve complex technical issues: troubleshoot & resolve advanced hardware, software, & network problems that Tier 1 & Tier 2 cannot handle
  • Act as final escalation point: serve as highest internal support tier, handling escalated incidents & ensuring resolution through deep technical expertise
  • Collaborate across IT teams: work closely with network engineers, system administrator...
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    Job Details

    Location Washington, District of Columbia
    Job Type Full-time
    Category Computer Occupations
    Posted July 08, 2026
    Deadline August 17, 2026