Job Description
Help Desk Officer - Tahoe
Requisition ID: 267634
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Purpose**
The Ask Operations Helpdesk Officer, is a subject matter expert who supports the Branch network and units within CBO by: responding to queries and providing quality advice, information and coaching to help resolve procedural questions or navigational issues, delivering an excellent customer experience. The Officer is performance-focused and works in close collaboration with partners.
**Is this role right for you? In this role, you will:**
1. Customer Experience - Provide the best-in-class customer service by:
a. Ensuring a high level of process and system related knowledge as it relates to policies and procedures is maintained,
delivering a consistently excellent level of service;
b. Ensuring Service Level Agreement commitments and standards are...
Requisition ID: 267634
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Purpose**
The Ask Operations Helpdesk Officer, is a subject matter expert who supports the Branch network and units within CBO by: responding to queries and providing quality advice, information and coaching to help resolve procedural questions or navigational issues, delivering an excellent customer experience. The Officer is performance-focused and works in close collaboration with partners.
**Is this role right for you? In this role, you will:**
1. Customer Experience - Provide the best-in-class customer service by:
a. Ensuring a high level of process and system related knowledge as it relates to policies and procedures is maintained,
delivering a consistently excellent level of service;
b. Ensuring Service Level Agreement commitments and standards are...