Job Description
Job Description
Insight Global is looking for an experienced Help Desk Engineer to support us on a mission critical, cutting edge project for a joint customer.
In this role, you will:
-Work directly with customers in a technical role.
-Be responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
-Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
-Configure and manage DOD and IC standard distributed authentication services.
-Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
-Perform regular file archival and purge, as necessary.
-Create, change and delete user accounts per request.
-...
Insight Global is looking for an experienced Help Desk Engineer to support us on a mission critical, cutting edge project for a joint customer.
In this role, you will:
-Work directly with customers in a technical role.
-Be responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
-Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
-Configure and manage DOD and IC standard distributed authentication services.
-Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
-Perform regular file archival and purge, as necessary.
-Create, change and delete user accounts per request.
-...