Job Description
We are seeking a Help Desk Technician to provide technical support across a large, distributed environment. In this role, you will assist end users with a wide range of IT issues, from basic troubleshooting to more complex system support, while delivering a strong customer experience.
What You’ll Do
+ Provide remote technical support to end users across multiple locations
+ Troubleshoot hardware, software, and connectivity issues (e.g., password resets, internet access, email issues)
+ Support Windows 10/11 environments and Microsoft Office 365
+ Log, track, and resolve incidents using a ticketing system
+ Assist with remote desktop support tools for issue resolution
+ Participate in hardware-related projects when not handling support requests
+ Meet help desk performance metrics such as call time, resolution time, and availability
Required Skills & Experience
+ 2+ years of help desk or service desk exp...
What You’ll Do
+ Provide remote technical support to end users across multiple locations
+ Troubleshoot hardware, software, and connectivity issues (e.g., password resets, internet access, email issues)
+ Support Windows 10/11 environments and Microsoft Office 365
+ Log, track, and resolve incidents using a ticketing system
+ Assist with remote desktop support tools for issue resolution
+ Participate in hardware-related projects when not handling support requests
+ Meet help desk performance metrics such as call time, resolution time, and availability
Required Skills & Experience
+ 2+ years of help desk or service desk exp...