Job Description
Overview We are seeking a full-time Helpdesk Analyst 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing first level support to end users and responding to their needs and/or alerts through basic troubleshooting, resolution or escalation steps. Essential Functions Serve as a liaison between advanced support/SME’s and end users and escalates irresolvable issues when necessary Answer Help Desk phones in a courteous and friendly manner Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers Maintain records of daily communication transactions, problems, remedial actions ta...