Healthcare Customer Service Representative
T
TEKsystems
📍 Roseburg, OR, United States
Job Description
Description
Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions. Accurately interpret benefits and policy provisions for all products. Conduct research and follow-up for prompt resolution. Work efficiently in a high volume call center while maintaining a professional, polite manner. Research, investigate and triage customer issues of concern and dissatisfaction as assigned. Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.
Skills
Customer service, Support, Customer support
Top Skills Details
Customer service
Additional Skills & Qualifications
Steven and Roberta are doing the best out there right now Need to be tech savvy Call center experience and understanding metrics/expectations Computer literacy Must have excellent phone etiquette and professional demeanor Understand how to resolve customer service issues ef...
Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions. Accurately interpret benefits and policy provisions for all products. Conduct research and follow-up for prompt resolution. Work efficiently in a high volume call center while maintaining a professional, polite manner. Research, investigate and triage customer issues of concern and dissatisfaction as assigned. Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.
Skills
Customer service, Support, Customer support
Top Skills Details
Customer service
Additional Skills & Qualifications
Steven and Roberta are doing the best out there right now Need to be tech savvy Call center experience and understanding metrics/expectations Computer literacy Must have excellent phone etiquette and professional demeanor Understand how to resolve customer service issues ef...