Health Business & Process Transformation

Manulife

📍 Indonesia, Jakarta, Indonesia

Full time Business Operations Specialists

Job Description

We are looking for a highly driven professional to lead business process transformation initiatives across the health insurance value chain. This role will optimize customer and claims journeys, bridge business and technology teams, and drive operational excellence through process redesign and digital enablement.
Key Responsibilities
Review and optimize end-to-end health business processes.
Map customer and claims journeys to identify inefficiencies, risks, and improvement opportunities.
Translate business needs into clear requirements for IT and digital teams.
Ensure alignment between product design, operational processes, and system implementation.
Support transformation, automation, and continuous improvement initiatives.
Requirements
Bachelor's degree in Business, Engineering, Information Systems, Healthcare, or related fields.
10+ years of experience in business transformation, proces...
        

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Job Details

Location Indonesia, Jakarta

Job Type Full time

Category Business Operations Specialists

Posted July 12, 2026

Deadline August 21, 2026