Head Technician

Head Technician

Location: Croydon. Salary: £28,419.30 + commission.

Overview of Position

As the Head Technician you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust. This hands‑on leadership role combines advanced technical repair capability with coaching and team support.

Responsibilities

• Carry out advanced smartphone and tablet repairs, including complex diagnostics and component‑level work.
• Act as the escalation point for difficult repairs and technical issues.
• Ensure all repairs meet quality standards, turnaround targets and first‑time fix expectations.
• Coach and support technicians to improve performance, skills and consistency.
• Provide feedback, share best practice and support team development.
• Deliver a strong customer experience, including handling complex queries where needed.
• Maintain accurat...